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faq
Do you offer made-to-measure gowns?
No, we specialise in off-the-rack wedding dresses, which means the gowns available in store are ready to purchase and take home the same day.
Our collection is carefully selected in a range of styles and sizes, giving brides the opportunity to find a beautiful gown without the long wait times associated with made-to-order dresses.
Do I need to book an appointment?
We welcome both walk-ins and appointments in store.
On weekends, we operate as walk-in only, so brides are welcome to come in, browse our collection and try gowns on during trading hours.
If you would prefer a more personalised experience, appointments are available during the week.
Do I need to bring my shoes or undergarments to my appointment?
No, you don’t need to bring your shoes or special undergarments to try on dresses. However, if you already have your wedding shoes or a specific bra/shapewear you plan to wear on your wedding day, you are welcome to bring them along so you can get a better idea of your overall bridal look.
We recommend wearing comfortable, seamless underwear and a supporive bra.
What is the ideal timeframe to start wedding dress shopping?
We recommend starting your wedding dress shopping around 9–12 months before your wedding date as made-to-measure gowns can take 6-8 months to make.
However, if your wedding is sooner, don’t worry! Because we specialise in beautiful off-the-rack wedding gowns, many brides are able to find their dream dress much closer to their wedding date.
We have helped brides find their perfect gown with only weeks or months to go, so no matter your timeline, we would love to welcome you into our store and help you say yes to the dress.
Do you offer assistance in the changeroom?
Yes, our bridal stylists are here to assist you throughout your dress try-on experience. We understand that wedding gowns can have intricate details, zips, buttons, corsets, and layers, so we’re more than happy to help you into your gowns and ensure they are fitted correctly for you to get the full bridal experience.
Your comfort and privacy are important to us, and our team will always provide guidance and assistance in a respectful and professional manner.
How often do you get new stock?
Our stock is consistently changing and being replenished weekly, however as an off-the-rack bridal outlet, we generally only have one of each gown style and size available in store.
This means if you fall in love with a dress, we always recommend securing it while it is available, as it may no longer be in store if you return at a later date.
Due to the nature of our outlet concept, it can be difficult for us to guarantee the availability of specific styles ahead of time, as stock is constantly selling and changing.
Can I take pictures/videos in store?
Unfortunately, our store policy is strictly no photos/videos while shopping. This policy helps us protect the designs we carefully curate and ensures a fair experience for all of our brides.
Once you have said “yes” to your dress, we absolutely encourage you to capture those special moments and take photos with your chosen gown.
We welcome every bride into our store with open arms, and we kindly ask all guests to respect our policies during their visit. We understand the excitement of finding your dream dress, however, we do notice when photos are being taken discreetly.
To avoid any uncomfortable conversations, please respect our no-photo policy. Failure to do so may result in your appointment or shopping experience needing to come to an end.
Can I place a wedding dress on hold?
As an off-the-rack bridal outlet, we do not offer holds on gowns, as our stock moves quickly and we generally only have one of each style and size available.
If you find a dress you love, we recommend securing it as soon as possible to avoid disappointment.
We do offer layby options in store for brides who wish to secure their gown and pay it off over time.
Do you offer Laybuy?
Yes, we offer flexible payment options to help make finding your dream dress easier.
Our payment options allow you to secure your gown and spread your payments over time. Please speak with our team in store for more information on available payment options and eligibility.
We’re here to help make your bridal shopping experience as stress-free as possible.